Salon Policies

To reserve an appointment there is a $25 retainer fee required at the time of booking. The fee will be credited to your final appointment cost at the time of checkout after your service. All retainer fees are non-refundable.

Your appointments are very important to us. We hold your appointments just for you and ask that if you must cancel or reschedule please provide us with a 24 hour notice. If you cancel or reschedule 24 hours or more of your scheduled appointment time your retainer fee is transferable to a new rescheduled date only once.

If you cancel or would like to reschedule less than 24 hours of your scheduled appointment time or you do not show up to your scheduled appointment your retainer fee is not transferable or refundable.

If you are more than 15 minutes late, your appointment may be canceled and the retainer fee will not be refunded.

All No Shows will be unable to book any services in the future and the retainer fee will not be refunded.

By booking an appointment you are agreeing to our salon policies

If you have any questions please feel free to contact Serenity+Scott at 828-505-4075